Updated March 25th 2021
What data is processed by the GNG Group?
The GNG Group offers you various services that you can use in different ways. Many of the data we process are data that you provide to us when you use our services or when you contact us, for example when you register and provide your name, e-mail address or address. We also receive data about you from third parties, such as payment service providers.
When we refer to "your data", we are referring to personal data. This is any information that allows us to identify you immediately or in combination with other information. Examples: your name, your telephone number, your customer number, order references or your e-mail address.
We offer you payment by credit card via our partner Stripe and by PayPal. Your payment data are transmitted securely to these two providers. GNG Group does not have access to this data under any circumstances.
Only the following data is communicated to us:
preferred method of payment
The payment data to which we have access also includes other information directly related to the payment process and credit check.
For what purpose is my data used by GNG Group?
Information about the frogmask.eu website
We use your data to provide the GNG Group websites. We use the data generated when using our services to determine how our online offer is used. We use this information in particular in the context of shopping personalization in order to improve our services and to offer personalized advertising.
In principle, we collect all data that you provide directly via our services.
Terminal and access data
Each time our servers and databases are accessed, terminal and access data is generated and stored in server log files.
For users who register for a customer account, we set up a password-protected personal access. Depending on the type of service, a cookie or comparable technology is used. This feature allows you to use our website without having to log in again.
Social plug-ins from Facebook
Social plug-ins from Twitter
Social plug-ins from Instagram
In some of our services, we may offer you to register with us directly via your social network account. If you wish to use this function, you will first be redirected to the offer of the respective social network. The respective social network will tell you which data will be transmitted to us (e.g. public profile, list of friends, e-mail address and current address) and ask you to confirm this. We use the data you provide to create your customer account.
Personalization of shopping
In our services, the terminal and access data generated by the usage analysis during each use is used for shopping personalization. Depending on the type of service, standard tracking technologies are also used in combination with pixels and identification cookies. In addition, our advertising partners may also capture your terminal and access data in order to collect information about your interests and demographics (such as age, gender, region) during your use of our services. This allows us to present you with special advertisements and/or offers and services whose content is relevant to your interests (e.g., product suggestions based on the fact that you have visited only energy bars in the past few days).
Our websites contain cookies and similar tracking technologies from advertising partners who operate an online advertising network. Thus, our advertising partners can also capture your terminal and access data and show you personalized advertisements on other websites and in apps, even those operated by other providers, tailored to your interests (e.g. advertisements based on the products you have viewed on the frogmask.eu website).
We offer you a newsletter service. When you subscribe to a newsletter service, you will receive information about the topics covered in the newsletters. When our newsletters are accessed, we also collect terminal and access data.
If you no longer wish to receive individual product suggestions, you can deactivate this service at any time using the unsubscribe link in the body of the e-mails.
Individual product suggestions by e-mail
In connection with our services, we present you with information and offers from the GNG Group according to your interests. You will receive these personal product suggestions even if you have not subscribed to our newsletter. In order to select the individual product suggestions, we first use your current purchase data in accordance with the law.
If you do not want to receive individual product suggestions, you can deactivate this service at any time by using the unsubscribe link in the email bodies.
We use the data you provide when placing an order with a coupon code to check and process the order, and to send and validate the coupon code.
We store the following data when using a coupon code:
date of issue
value of the code
time of voucher validation
name of the person validating the voucher and the customer account ID used for validation.
To whom will my data be sent?
The GNG Group sends your information to its internal departments (Customer Service, Sales Administration...) and to external service providers such as technical service providers, including subcontractors.
What are my data protection rights?
According to the law and under the conditions it defines, you have the following rights in terms of data protection: Right of access (Article 15 GDPR), right of deletion (Article 17 GDPR), right of rectification (Article 16 GDPR), right to restrict data processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to object to a data protection supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7, paragraph 3 GDPR), as well as the right to withdraw from certain data processing measures (Article 21 GDPR).
When will my data be deleted?
Is your Personal Data protected?
GNG Group is committed to taking all measures to ensure the security and confidentiality of Personal Data and in particular to prevent it from being damaged, deleted or accessed by unauthorized third parties.